Course overview.
This practical one-day course blends theory with real-world application. Participants will learn how to identify verbal and non-verbal cues, analyse written and spoken communication for inconsistencies, and apply structured questioning techniques to reveal hidden information. Interactive exercises, role-play scenarios, and case studies ensure that delegates can apply their skills in business-critical settings such as negotiations, interviews, compliance investigations, and stakeholder communications.
Who it's for.
This course is ideal for business leaders, HR professionals, compliance officers, auditors, negotiators, sales managers, and anyone responsible for decision-making where the accuracy of information is critical. It is particularly useful for organisations operating in high-trust, high-value, or high-stakes environments.
What you'll learn.
Module 1: The Psychology of Deception
This module explores why people lie, the different types of deception, and the common patterns that emerge in business contexts. Participants will examine psychological drivers, such as fear, gain, or pressure, that influence deceptive behaviour and learn to recognise the "red flags" that signal dishonesty.
Module 2: Verbal and Non-Verbal Indicators of Deception
Here, delegates learn to analyse communication at multiple levels—tone, language patterns, body language, and micro-expressions. Case studies and interactive practice sessions highlight how to identify inconsistencies and distinguish genuine signals from false positives.
Module 3: Advanced Questioning and Strategic Response
The final module equips participants with techniques to test information without confrontation. Delegates will practice using open-ended questioning, behavioural baselining, and conversational strategies to encourage disclosure. The session also covers how to document and evaluate findings in a way that supports ethical, fair, and professional decision-making.
What you'll leave with.
By the end of the day you'll be able to:
- Establish a behavioural and verbal baseline before assessing anything
- Recognise verbal and written cues worth probing, and their limits
- Use open, probing and confirming questions to encourage disclosure
- Weigh evidence against alternative explanations
- Document concerns fairly and professionally
Before you book: None. Useful for HR, compliance, audit, procurement, sales and leadership roles. Not sure it's the right level? Take the one-minute self-check.
Pairs well with:
Look for change, not lies.
Research shows people are poor lie detectors on instinct. The day replaces instinct with method. Select any stage to jump to it.
Is this course right for you?
Five quick questions, about a minute. You'll get an honest read on whether Deception Detection in Business Communications fits where you are now, and which parts of the course will help you most.
This course is fully fundable through ReACT+.
If you've been made redundant or are facing redundancy in Wales, the Welsh Government's ReACT+ scheme can fund up to £1,500 toward this course — plus childcare, travel and accommodation expenses. We'll handle the application.
Benefits of Attending This Course
Develop practical techniques for recognising potential deception, improving questioning skills and evaluating credibility in professional interactions. Build greater confidence when conducting interviews, negotiations and sensitive business conversations while reducing organisational risk.
Ascent Training Wales · Bridgend.
Our conference room is purpose-built for effective training — bright, modern, and fully equipped for workshops, seminars and accredited sessions.
Llynfi Enterprise CentreHeol Ty Gwyn Industrial Estate
Maesteg, Bridgend, CF34 0BQ
Recognise Deception and Communicate with Confidence
Identify Deceptive Behaviours
Learn to recognise verbal and behavioural indicators that may suggest deception during business conversations and negotiations.
Ask Better Questions
Develop effective interviewing and questioning techniques to uncover inconsistencies while maintaining professional rapport.
Reduce Business Risk
Gain practical skills to assess credibility, make more informed decisions and strengthen communication in high-stakes situations.
What people get wrong.
Three things we hear before almost every Deception Detection in Business Communications course, and what's actually true.
Liars avoid eye contact.
Reality
Research doesn't support this as a reliable sign. Many honest people avoid eye contact, and practised liars often hold it.
Experienced managers can tell when someone's lying.
Reality
Studies consistently find people judge lies only slightly better than chance. Method beats experience alone.
One cue gives the game away.
Reality
No single behaviour means deception. Look for clusters of change from someone's baseline, then ask better questions.
Common questions.
Quick answers to what most people ask before booking. Still need help? Get in touch.
How long is the course and where is it delivered?
How much does it cost and what's included?
When is the next date available?
Is this course eligible for ReACT+ funding?
Can you deliver this course in-house for our team?
Can you really tell when someone is lying?
Is this ethical?
Is body language covered?
From the classroom.
Our Bridgend venue is purpose-built for working learning — bright, modern, configurable for cohorts of four to twelve, with quality AV throughout and free parking right outside.
Llynfi Enterprise Centre · Bridgend · More about our venue →
More in Management.
Courses that pair well with Deception Detection in Business Communications Course, or that your team often takes as a sequence.
Ready when you are.
Book Deception Detection in Business Communications Course for £275 a seat, or send us a brief and we'll come back with a tailored in-house quote for your team within two working days.