Microsoft Dynamics 365 Business Central is a powerful business management solution that integrates operations, finance, sales, and customer service. This course offers a comprehensive introduction to the platform, helping participants understand how to streamline processes and make informed decisions using Business Central's versatile features.
This course is designed for business professionals, finance managers, operations managers, and IT administrators who want to optimise workflows and improve efficiency using Dynamics 365 Business Central. It is also suitable for individuals looking to implement or support Business Central within their organisations.
The syllabus includes key areas such as financial management, supply chain operations, sales and service workflows, inventory management, reporting and analytics, customisation options, and integration with other Microsoft tools. Participants will gain hands-on experience with practical scenarios to apply their learning effectively.
Our Microsoft Dynamics 365 Sales Course is designed to help participants unlock the potential of this CRM solution to drive sales growth and customer engagement. This training covers tools and strategies to manage leads, build strong relationships, and improve sales outcomes using Dynamics 365 Sales.
Our course is ideal for sales professionals, account managers, sales team leaders, CRM consultants, and IT administrators who want to enhance their sales processes and use Dynamics 365 to manage and close deals efficiently. It is also perfect for those aiming to align their sales strategies with modern CRM technologies.
The syllabus includes lead and opportunity management, sales process automation, account and contact management, pipeline analysis, sales forecasting, integration with Microsoft 365 applications, and data-driven insights using built-in analytics. Participants will develop real-world skills through practical exercises and simulations designed to boost sales effectiveness.
Our Microsoft Dynamics 365 Customer Service Course is tailored to help participants harness the platform’s capabilities to deliver superior customer support and build strong customer loyalty. This course equips learners with the skills needed to streamline case management, resolve customer issues efficiently, and utilise insightful analytics to enhance service quality.
This course is suitable for customer service representatives, team leaders, support managers, and CRM administrators looking to improve service delivery and operational efficiency with Dynamics 365 Customer Service. It is also ideal for professionals tasked with implementing or managing customer service solutions within their organisations.
The syllabus covers essential topics, including case management, queue and service-level management, creation and use of a knowledge base, automation of service tasks, customer feedback analysis, and integration with other Dynamics 365 applications. Participants will gain practical knowledge through hands-on activities designed to address real-world customer service challenges effectively.
We understand that the training environment is a critical factor in the learning process, and our conference room exemplifies our dedication to providing the ideal setting for effective training. From workshops to seminars and various training sessions, our facility in Bridgend is fully equipped to meet your training needs, offering an exceptional and conducive space for both trainers and participants.
Llynfi Enterprise Centre
Heol Ty Gwyn Industrial Estate
Maesteg
Bridgend
CF34 0BQ
At the heart of our facility, our conference room takes centre stage. It's a versatile space that can comfortably host up to 20 delegates, offering a blend of style and comfort. With cutting-edge technology, ergonomic seating, and tasteful décor, our conference room is tailored to facilitate productive and engaging training sessions.
Enterprise House
Bute Street
Cardiff
CF10 5LE
At Ascent Training Wales, we believe in providing you with more than just knowledge – we offer an educational experience that's designed to elevate your skills, your career, and your future.
Our commitment to excellence, engaging instructors, and a wide range of specialised courses makes learning with Ascent Training Wales not just effective but also enjoyable.
Whether you are looking to boost your professional development, expand your knowledge in specific areas, or simply enjoy the thrill of learning, Ascent Training Wales is your trusted partner on the path to success.
