Microsoft Dynamics 365 Business Central Course overview.
We work primarily through Sales, Customer Service and Marketing modules with hands-on exercises in a sandbox environment. The emphasis is on day-to-day user effectiveness, not deep platform engineering — though we do cover the configuration boundary (what users can adjust, what needs an administrator) so you know where your authority ends.
Who it's for.
Sales, service and marketing professionals using Dynamics 365 as part of their daily role; business analysts and project managers involved in Dynamics rollouts; and team leads who need to get more value from an existing implementation. Foundation for the MB-910 (Fundamentals) certification path.
What you'll learn.
The Dynamics 365 data model
Accounts, contacts, leads, opportunities, cases — and the relationships between them. The shared platform that makes Sales, Service and Marketing modules work together (or not) depending on how the data has been set up. We work through the entity model with practical examples.
Modules in depth — Sales, Service, Marketing
Each of the three primary modules gets a focused session: pipeline management and forecasting in Sales, case management and SLA tracking in Customer Service, and journey orchestration and segmentation in Marketing. Hands-on exercises in each.
Configuration, views and dashboards
The customisation surface that end-users and team leads can adjust without needing an administrator — personal views, dashboards, charts, and the business-process flows that guide users through standard tasks. Where to stop and call IT, and where you can just get on with it.
Microsoft Dynamics 365 Course overview.
Develop practical skills in Microsoft Dynamics 365 and learn how to use its powerful business applications to manage customer relationships, sales activities, service processes and business information. Across two days, you'll explore the core tools, features and functions within Dynamics 365, gaining an understanding of how the platform can be used to improve productivity, manage customer interactions and support effective business processes. The course combines practical demonstrations with hands-on activities and real-world workplace scenarios.
Who it's for.
This course is designed for business users, sales professionals, customer service teams, administrators, managers and organisations that use or are introducing Microsoft Dynamics 365. It is suitable for users with varying levels of experience and can be adapted to focus on the specific Dynamics 365 applications and business processes used within an organisation.
What you'll learn.
You'll explore the core tools and functions of Microsoft Dynamics 365, including Accounts, Contacts, Leads, Opportunities, Activities, Tasks, Appointments, Dashboards, Views, Searches, Business Processes and Customer Records. The course also covers managing sales pipelines, recording customer interactions, tracking activities, working with business data and using dashboards and reports to support decision-making. You'll learn how Dynamics 365 connects different areas of an organisation and how its tools can be used to create more efficient, structured and effective customer and business management processes.
Book your place.
Fill in the form and we'll confirm your booking the same working day. Invoice on request — we accept PO numbers from public bodies and corporate accounts.
Reserve your seat.
Book the Microsoft Dynamics 365 course. We'll confirm your seat by email the same working day. PO numbers and invoicing accepted.
Got it — your booking enquiry is in.
We'll confirm your seat by email within the same working day. You should also see a copy of your enquiry in your inbox. Need anything urgent? Email hello@ascenttrainingwales.co.uk or use the live chat.
This course is fully fundable through ReACT+.
If you've been made redundant or are facing redundancy in Wales, the Welsh Government's ReACT+ scheme can fund up to £1,500 toward this course — plus childcare, travel and accommodation expenses. We'll handle the application.
Benefits of Attending This Course
Gain practical knowledge of Microsoft Dynamics and how it can improve business processes, customer engagement and operational efficiency. Learn how to use Dynamics solutions to support better decision-making and successful digital transformation.
Ascent Training Wales · Bridgend.
Our conference room is purpose-built for effective training — bright, modern, and fully equipped for workshops, seminars and accredited sessions.
Llynfi Enterprise CentreHeol Ty Gwyn Industrial Estate
Maesteg, Bridgend, CF34 0BQ
Unlock the Power of Microsoft Dynamics
Understand Business Applications
Learn how Microsoft Dynamics solutions support customer management, operations and business processes through integrated technology.
Improve Business Efficiency
Develop practical knowledge of using Dynamics tools to streamline workflows, manage data and enhance organisational performance.
Support Digital Transformation
Discover how Microsoft Dynamics can help organisations make smarter decisions, improve customer experiences and drive growth.
Common questions.
Quick answers to what most people ask before booking. Still need help? Get in touch.
How long is the course and where is it delivered?
How much does it cost and what's included?
When is the next date available?
Is this course eligible for ReACT+ funding?
Can you deliver this course in-house for our team?
From the classroom.
Our Bridgend venue is purpose-built for working learning — bright, modern, configurable for cohorts of four to twelve, with quality AV throughout and free parking right outside.
Llynfi Enterprise Centre · Bridgend · More about our venue →
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Ready when you are.
Book Microsoft Dynamics 365 for £495 a seat, or send us a brief and we'll come back with a tailored in-house quote for your team within two working days.